We are sorry to hear this, we will cover the cleaning costs. You just need to open a Support Ticket following these steps:
- Go to your Orders History area and click on “Open Support Ticket”*
- Select Quality Problem
- Fill the information that will be asked about the issue. It’s really important to give accurate and precise information in order to get the optimal solution.
You’ll see that the process is very straightforward and easy. Our commitment is to have this issue solved as fast as possible so you can enjoy your new perfectly-fitted garment as soon as possible :-)
* If you can’t see the “Open Support Ticket” means it has been more than 7 days after the order was placed, so you can’t open a ticket anymore.