We know that mistakes may happen, so we got you covered in the unlikely case that you are not satisfied with your purchase. For those cases, we created the “Perfect Fit Guarantee”. Thanks to it, we will either:
Unfortunately, we can’t offer a Full Refund for your made to measure products. Due to the fact that every garment is 100% individually custom-tailored and handcrafted just for each customer, we can’t refund the total amount of the order in any case. Please note that this is standard practice for custom-tailored garments since they have no resale value.
Related information:http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations
In order to apply for the Perfect Fit Guarantee just open a Support Ticket following these steps:
You’ll see that the process is very straightforward and easy. Our commitment is to have this issue solved as fast as possible so you can enjoy your new perfectly-fitted garment as soon as possible :-)