We know that mistakes may happen, so we got you covered in the unlikely case that you are not satisfied with your purchase. For those cases, we created the “Perfect Fit Guarantee”. Thanks to it, we will either:
- Cover for the expenses to fix your garment at a local Tailor
- Re-make it again, in case your garment can’t be fixed by a Tailor
Unfortunately, we can’t offer a Full Refund for your made to measure products. Due to the fact that every garment is 100% individually custom-tailored and handcrafted just for each customer, we can’t refund the total amount of the order in any case. Please note that this is standard practice for custom-tailored garments since they have no resale value.
In order to apply for the Perfect Fit Guarantee just open a Support Ticket following these steps:
Go to your Orders History area and click on your order
Select the product that doesn’t fit you
You will be asked to specify where are the fitting problems (sleeves, chest, shoulders…)
Send us pictures of you wearing the garment so we can better understand the problem.
Choose whether you want to fix it at Local tailor or a Remake.
You’ll see that the process is very straightforward and easy. Our commitment is to have this issue solved as fast as possible so you can enjoy your new perfectly-fitted garment as soon as possible :-)