We are sorry to hear this, we will try to fix this issue as soon as possible for you. You just need to open a Support Ticket following these steps:
- Go to your Orders History area and click on “Open Support Ticket”*
- Select Other
- Fill the information that will be asked about the issue. It’s really important to give accurate and precise information in order to get the optimal solution.
After that, a member of our customer satisfaction department will contact you to look for the best and fastest solution.
* If you can’t see the “Open Support Ticket” means it has been more than 7 days after the order was placed, so you can’t open a ticket anymore.